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https://support.steampowered.com/kb_...9402-MKEN-1517
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https://support.steampowered.com/kb_...7169-TIAV-5361
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Set Game Launch Options and Disable Problematic Hardware
- Disable Your Sound Device Disable your sound card through the Windows Device Manager and try running the game. Please see the Troubleshooting Device Conflicts with Device Manager Microsoft Knowledge base article if you would like instructions to disable the device.
If disabling the sound card resolves the issue, please see the How to manage devices in Windows XP Microsoft Knowledge base article to resolve the device conflict.
- Setting Launch Options Review the Setting Game Launch Options topic for instructions to test the game with these launch options:
-nosound -window -dxlevel 70 +mat_forcehardwaresync 0
For The Orange Box games (Episode Two, Team Fortress 2 and Portal), please use the following launch option:
-nosound -window -dxlevel 81 +mat_forcehardwaresync 0
If these launch options do not resolve the issue, skip the remaining steps in this section and proceed to the next section.
- Lowering the DirectX Hardware Sound Acceleration If the game runs without crashing after using the launch options above, remove the -nosound launch option and set the DirectX hardware sound acceleration to "BASIC" by running DXDIAG, selecting the Sound tab, and then moving the Hardware Sound Acceleration Level slider to the second-lowest setting.
If this setting does not resolve the issue, skip the remaining steps in this section and proceed to the next section.
- Changing the DirectX Level for the Video Mode If the game continues to run without crashing, you may remove the -window launch option and review the Reset Video Settings and Force a Video Mode topic for instructions to slowly increase the -dxlevel, resolution, and detail levels until you find a working Level.